We understand that making a claim can be a stressful experience. As your trusted insurance broker, we’re here to support you every step of the way.
Use the information on this page to submit your claim and upload the supporting documentation. Once we receive your information, our dedicated claims team will review your submission, liaise with your insurer on your behalf, and keep you informed throughout the claims process.To help us process your claim as efficiently as possible, please ensure that all information provided is accurate and complete. If any additional documentation is required, we will contact you promptly.
Our commitment is to provide professional guidance, clear communication, and dedicated support to help achieve the best possible outcome for your claim.
However, should you have an emergency outside of office hours you can contact your insurer assist line as follow:
Commercial Clients: Roadside Assist 0873 521 121
Personal Lines Clients Home & Roadside Assist
Santam: 0860 505 911
Old Mutual Insure Swiftcare: 0860 247 365
CIB: 0860 104 952 / 0860 888 889
CIB WhatsApp Home & Roadside Assist: 087 240 7080
Echelon: Help 0860 200 002 / 083 789 9932
Momentum: 0860 784 767
Discovery: 0860 999 911
Hollard: Helpline 0860 000 123
Cross Country: 0800 005 688
CIA: 0860 995 390
Contact.
We appreciate your interest and look forward to assisting you. Please fill out the form below with your inquiry, and a member of our team will respond promptly.
Alternatively, you may contact us via email or phone
T: (011) 440 1975
E: claims@privefs.co.za
Address
222 Athol Street,
Highlands North, Johannesburg,
Gauteng, 2192